Customer Service Assistant

SUMMARY

We are looking for someone with strong Customer Service skills who wants to work in an office. This is a full-time job with a national manufacturer in Butler. This job is open due to growth of the company. We have hired people who have worked in retail, restaurants, hair salons, and offices before for this role. We are looking for good communication skills, desire to learn and a great attitude. 

POSITION

This person will be trained to:

·        Answer incoming customer calls

·        Answer questions regarding product line and check availability

·        Enter order-related information into the computer

·        Respond to inquiries regarding the status of orders

·        Track customer order status with production and shipping

·        Create order and shipping documentation

·        Will perform general clerical functions such as filing, copying, and faxing

Work hours for this position are Monday through Friday 8:00 am – 5:00 pm.  Starting at $17.00 an hour – the hourly pay will increase based on progress and performance.  Company fully pays for benefits for the employee. 

REQUIREMENTS

·        Customer service experience and excellent phone skills

·        Ability to keep on top of things and provide follow up

·        Good verbal and written communication skills

·        Good data entry skills and ability to navigate in Windows

·        Attention to detail and organization

·        High energy level and positive attitude

·        Must be able to pass a pre-employment background check and drug screen